Refund & Return Policy — Rahnuma Prokashoni
At Rahnuma Prokashoni, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
🔄 Returns
We accept returns under the following conditions:
- Eligibility Window: You may request a return within 7 days of receiving your item.
- Condition: Items must be returned in their original condition — unused, unmarked, and undamaged.
- Packaging: Please return the item in its original packaging or similar protective packaging.
Non-returnable items include:
- Digital downloads (eBooks, PDFs)
- Discounted/sale items
- Personalized or signed copies (unless defective)
💰 Refunds
Once your return is received and inspected, we will notify you via email or phone. If approved:
- Refunds will be processed to your original payment method within 5–7 business days.
- If your return is rejected (due to condition or timing), we will notify you with an explanation.
🔁 Exchanges
We only replace items if they are defective, misprinted, or damaged during delivery. If you need an exchange, contact us with photos and your order details.
🚚 Return Shipping
- You will be responsible for paying return shipping costs unless the item was damaged or incorrect.
- We recommend using a trackable shipping service for your return.
📩 How to Request a Return or Refund
Please contact our support team at:
Email: rahnumasales.executive@gmail.com
Phone: 09613-823349
Subject: Return/Refund Request – Order #[YourOrderID]
Include:
- Your full name
- Order ID
- Reason for return
- Photo evidence (if item is defective/damaged)
📍 Our Return Address
Rahnuma Prokashoni
38, islami Tower, Banglabazar
Dhaka – 1204, Bangladesh
❗ Note
Rahnuma Prokashoni reserves the right to update or change this policy at any time. All changes will be posted on this page.